Resume

Designer Experience

Oncourse Home Solutions:
Senior Graphic Designer: May 2025-Present

Design lead for branding, acquisition campaigns, business development, new partner acquisitions, retention, operations, new products and email communications.

Managing and facilitating asset creation for a corporate rebranding across all B2B and B2C touchpoints. Maintaining brand equity and ensuring 100% consistency across global digital and print channels.
Orchestrating the end-to-end design of new direct mail creatives, leveraging design principles and persuasive copywriting to achieve a significant lift in customer conversion compared to previous campaigns and surpassed 2024 budget goals by 115% of marketing targets.
Creating high-performance responsive email layouts and custom templates, improving user engagement through strategic visual hierarchy and A/B testing.
Assumed increased leadership responsibilities by managing the full creative lifecycle for multi-departmental projects, ensuring all deliverables met strict deadlines while maintaining peak aesthetic standards.

Oncourse Home Solutions:
Graphic Designer-Assistant Manager: September 2022-April 2025

Creating, project managing and applying business driven ideas for direct mail acquisition, cross sell campaigns, digital campaigns (email/social media/web), retention campaigns, operations and branding.

-Manage projects from conception to completion, effectively managing timelines and resources to ensure projects are delivered on time.

– Assisted and executed a comprehensive brand refresh, including the creation of new logos, brand guidelines, and marketing collateral, which enhanced brand consistency across all touchpoints and received positive feedback from stakeholders.

Collaborate closely with different departments to create visually compelling designs that align with brand guidelines and effectively communicate key messages to target audiences.

Oncourse Home Solutions:
Graphic Designer: January 2019September 2022

Creating and applying business driven ideas for direct mail acquisition and cross sell campaigns, digital campaigns (email/social media/web).

– Designed and implemented digital creative assets, including social media graphics, email marketing templates, and website banners.

– Utilized Adobe Creative Suite (Photoshop, Illustrator, InDesign) to create visually compelling graphics and layouts.

– Coordinated with print vendors to ensure the quality and timely delivery of physical marketing materials, cross-checking with different resources for quality and efficiency.

Oncourse Home Solutions (Previously Pivotal Home Solutions)
Quality Assurance Specialist: May 2015 December 2018

Monitored and evaluated calls for call center agents while providing positive and constructive feedback. Assisted in supervision of call center agents on an ongoing basis.

Oncourse Home Solutions (Previously Pivotal Home Solutions)
Call Center Representative: August 2012 May 2015

Customer Service and Sales driven position that focused on efficiency and care when interacting with customers.

DSW Shoe Warehouse
Sales Representative: May 2007 – May 2012

– Quickly and accurately processing currency transactions.

– Promoted sales with one-on-one interactions with customers.

– Restocked merchandise and updated endcaps and display with seasonal fashions.

Education

AAS Graphic Design, The Illinois Institute of Art-Chicago
October 2010- June 2012